john sent a message to Hubert Joly President and CEO, Best Buy – email address that said:
I just read an article in Fortune about how you plan to change the way Best Buy treats its customers. That's a great idea. A couple of times a year I go into Best Buy looking for some tech help and thinking that I'll buy a product if I could get good help, but it rarely happens. The model that does work is the Apple Store. Somebody greets you at the door and gets you to the solution. It happens right every time because the Apple Geniuses are so well trained. Train your Geeks!