Christopher Dabovich sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. - email address that said:
I just saw a short story on the today show about your employee Sarah in Pittsburgh and how she went above and beyond for a customer and employees like this need to be celebrated. This is a great testament to your company. Before I retired I flew Southwest often. I still carry in my wallet several kick butt certificates and would like to give one to Sarah if you can make that happen. Please contact me at the email address above or my cell 312/550-1122 and Ill give you the number on the back.