Emily sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
I just spent over an hour on the phone being lied to by various technical support representatives and hung up on once with empty promises to get my internet running. I was transferred 4 times, promised a technician was paged to come out and requested multiple times a straight answer, finally got an answer and the truth from a supervisor. I just started my service and already am so frustrated with the customer service provided tonight I am ready to just cancel the service.
I request the following:
1. Service corrected by 5 pm on 8-10-16
2. How I am going to be compensated for my loss of productivity for 8-10-16.
3. All calls from 8-9-16 to technical support reviewed for Quality Assurance.
4. A call from upper management of how this will never happen again and superior customer service.
This is so frustrating to be passed around to 4 different people, lied to, and then told its my issue.
I don't know who is worse Comcast or centurylink??!!ð¬
