Raymond sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
I just wanted to let you know that you have lost a long time customer over the treatment my wife and I have received over the past two months. We bought a refrigerator and when your delivery man showed up he told my wife that he could not get it in the house, even though we had measured before the purchase and it was the same size as our current refrigerator. He told us we needed a counter depth refrigerator. He took it back and we cancelled the order and bought a new one. When it was delivered the 2nd delivery man told my wife the 1st one would have fit but the 1st delivery man was just too lazy to do the work, which I agree with. Now our JC Penney credit card shows we owe for both refrigerators and warranties. I called twice to get our credit card account straightened out and was told twice that it had been corrected only to receive another bill still showing both refrigerators on the bill. I called the salesman to get it fixed. We received a call from your credit department wanting to collect on a delinquent bill for a refrigerator we dont have. I called the salesman to see if he could get it corrected. He called me back and said it had been fixed but my wife needed to call to finalize it, since the account was in her name. My wife called them and talked with someone named Adam, who wouldn't give is last name, only a number. She called me and was in tears because she said this person was extremely rude and berated her on the phone and told her it would take up to 2 months to see if this could be fixed after the salesman told us it was taken care of. At this point we are ready to tell you to come and get the 2nd refrigerator and do whatever you want with it. We have been loyal customers for a long time but once this is resolved our account will be closed and you will not see us again. There are too many options to take this kind of treatment from anyone. If this is the customer service JC Penney has come to I feel you will not remain in business for very long.