Ruth sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macys, Inc. – email address that said:
I keep on reading about Macys declining profits.... Your store at the Ala Moana Center is one of the few reasonable priced stores in the center, and for me almost my 2nd home. However, I, and also a number of acquaintances no longer bother to look for designer clothes because they are scattered throughout the floor and are also being moved around. In the old days we had the Crest Room where all designer labels could be found in one place. The special large fitting rooms are still there, now being used by people spending $10 for an outfit. I think you would sell more designer clothes if they were still in the former Crest Room.
