Salvador sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macy's, Inc.- email address that said:
I need to report that your Macy system is the most horrible experience I have ever had to go thru. I was on the phone for 4 hours today. I was hung up, transferred time after time after time. All to dispute an order that I placed in November. All I need is to get credited for an item that was returned over 2 months ago.
