dave sent a message to Abigail Johnson – President and Chief Executive Officer of Fidelity Investments and Chairman of Fidelity Worldwide Investment email address that said:
I only have $300,000 with Fidelity but it is all I have. If you care to listen to a customer with a candid view of your companies lack of service I beg you to contact me. 817-691-0767. In a nut shell I call your San Diego branch for service and 90% of the time after being put on hold for 10-12 minutes I get transferred to your call center. Last Friday I personally visited your San Diego Branch to find out where and why my $150,000 transfer into Fidelity has not posted after it was transferred / wired out of Accuplan 3 days prior. I was promised your branch would find me answers I never received a follow up call. 4 hours later on Friday I called your call center again assuring me they would follow up still no return call now today Monday again same story.
Keep in mind your company does not build anything you are in the customer service industry. That is your produce that is what you build.
Please please please either perform customer service or please leave the customer service industry if you have no intention of servicing your customers.
bottom line that is all we customers want is customer service and follow up action.
I would like to talk with someone at your company to inform them of some of the frustrations some of your clients experience with sole reason to hopefully improve customer service. If no one cares to listen simple inform me and I will move my assets to another company, which is not my first choice.
