don sent a message to Edward W. Stack – Chairman and Chief Executive Officer of Dick’s Sporting Goods – Email Address that said:
I ordered 2 pairs of shoes on sale and your company cancelled both orders with a lame email. I wasted 20 days trying to buy a Christmas present for My son. And your wonderful offer was 10% off next order. You have lost a sale and a customer and I will make sure I get the word out what kind of company Dicks is. That you run sales and cancel them after 10 days and don't honor your sales. You should be ashamed you run a company like that. Luring people in on sales that the customer can't get. You should be reported to BBB for bad business practices and bait and switch on sale items. 10% off is a insult.