Alice sent a message to Craig Menear – Chairman, CEO and President of The Home Depot email address that said:
I ordered 3 bedroom doors, one hallway closet door, one mirrored closet door, and a linen closet door. During the installation of the doors on July 8, 2016, the installers discovered that wrong door was ordered for the linen closet. The door was returned, I contacted the Customer Care dept and spoke to John. He spoke to the store and the door was supposed to have been reordered. I received a call from Home Depot today July 21, 2016 and the order was never placed and my credit card refunded without my knowledge. How does something like this happen? How do you refund someone's credit card without the card? I was told that I have to come into the store and reorder the door. I thought that you should be aware of this.
Alice
