Farrah sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macys, Inc. – email address that said:
I ordered a raincoat and cookware through your website on Sunday. My first attempt told me my credit card was invalid, but I was using Paypal. Attempted to send the order again after verifying my Paypal information and got a message that the site was down for maintenance. Came back to my computer later, checked my email and had no order confirmation. I then clicked on my cart and placed the order and received an order confirmation. Now apparently Macy's sent 4 requests to my mad money checking account through Paypal and I have now 2 NSF charges on my account. Called customer service and was told that it was my fault for placing the order twice and I can't get my NSF charges back. I told them even if I eat one, I still have one for an order I didn't place. CS said I placed 2 orders and offered me a 25% discount on my order; however that does not total the amount of fees charged. I was told to dispute with Paypal and was told that since Macy's has the money already, I need to dispute it with Macy's. The supervisor said there was nothing I could do and I asked for information to submit to the consumer advocate with one of the news stations here and she gave me the "corporate" number. I could not get a person on the phone at that number and was transferred to the credit card CS. She had no information on how to contact the main office. Can I please get a phone number for a real person so I can get the advocate involved? I don't think it's fair that I have to absorb NSF fees for an error that was not mine since your site had issues. I attempted to resolve this issue with your customer service department, but was first told there was nothing else they could do, then advised that I needed to speak to the Macy's credit department to get my NSF fees refunded. I already spoke to that department and they told me there is nothing they could do; this is an issue for customer service.
I understand as a corporation there are times when technical issues hinder the customer experience. I work for a company that has over 600,000 customers and there are times when we draft too much out of a customer's checking or credit card accounts. We make sure each and every customer is made whole because it was initially our fault and we want to make sure all of our customers are happy with our response.
I am afraid of additional overdrafts because my Paypal account still shows 3 pending Macy's orders and I was told by your customer service department they would have fallen off by now.
Please, if there is any way to get my NSF fees back, I would be so very impressed and thankful.
I have 102 dollars in overdraft fees and I can submit documentation if needed.