Jamses Rivers sent a message to James McCann - CEO, 1-800-FLOWERS - Email Address that said:
I placed an order on August 9, 2017 for a Casket Cover for my fathers casket for 249.99. The order was promised for August 10, 2016 but was not delivered on time for my fathers viewing on August 11, 2017 at the funeral home.
After many phone calls to 1-800-Flowers and being put on hold or my phone calls dropped, I was able to talk to someone on my fifth call and told them to cancel the order since they could not deliver it on time. Then a get an email saying the order had been delivered.
What I ordered and what was delivered from Flower Basket by Becky ,204 Russell St, Darlington, SC 29532 looked nothing like what was advertised and what I ordered!!!!
My wife and I were so embarrassed by the casket cover, my wife went and ordered another casket cover for the casket.
My wife and I were so disappointed with your customer service and the delivery of our order that I will never use 1-800-Flowers again.