Amber sent a message to Hubert Joly President and CEO, Best Buy – email address that said:
I placed online order on 11/24/16. Today I found out after not receiving any updates through email that my order had been cancelled. When I called and spoke with a rep, she informed me that they would not take care of me in correcting the issue to place a reorder at the original price paid. When I asked if Best Buy was willing to lose a sale and customer she said yes because it was policy. I then asked to speak to a supervisor and my call was disconnected. This after waiting for over an hour to even talk to someone due to high call volume.
What kind of company is OK with not taking care of a customer?
I just want my order at what I originally paid for. I feel it is fair as I never received any notification of cancellation and I'm not asking to buy something for the first time at a sale price.
I have been a loyal customer for years and can't wrap my head around a company not taking care of someone. Has Best Buy forgotten that without customers they will eventually be without a job? This may be one sale, however this will be my last if not taken care of. I will find another retailer to take my business to for future purchases. In addition to letting my family and friends know what lack of service Best Buy gave and strongly recommend their business be taken elsewhere. Do I think that my one purchase on 11/24/16 will loose your company millions, no, but if this is how all your customers are being treated when needing help then my answer is yes.
Thank you for your time,