Heather sent a message to Michael J. Massey – Chief Executive Officer and President of PetSmart, Inc. – Email Address that said:
I presently have 3 cats, but have had up to 10 and also buy products for local charities. It was such a joy to have Petsmart come to our area and I have been a long time and VERY GOOD customer, but after seeing an exposé of "Repitles by Mack", I have decided to give my business totally to Amazon, Jet and smaller pet supply companies. If you call yourself ethical, you need to get rid of Mack's. I am appalled.
