cathy sent a message to Michael J. Massey – Chief Executive Officer and President of PetSmart, Inc. – Email Address that said:
I purchased a gift card to Petsmart and am being told on your website as well as by Andrew in customer service that it can not be used. Andrew was completely useless and refused to help me or give my any answers. How can you let people pay for your gift cards and then refuse to redeem them?
