I read in your journal that you believe in customers or SW. Please – Gary Kelly email address

marilyn sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. – email address that said:
I read in your journal that you believe in customers or SW. Please help.
I and 2 others in my famly were in the July 22 debacle at PIT. Canceled and given tickets to be used later. Was told they are transferable as we are elderly and never know.. When I later read them it says plainly "this name only" may use them.
We did return to PIT on July 30 on SW. My luggage wa lost (late returned) . Mine and my husbands was damaged. Was told since they are Tumi products they wold be under life warranty from Tumi..NOT
Please address these two things as I am unable to contact anyone by phone.
Thank you and trusting you.
Marilyn

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