John sent a message to Joseph R. Swedish – President and Chief Executive Officer of Anthem, Inc. Email Address that said:
Customer Service Representative:
Sent: 10/26/201612:06 PM
Dear Mr. Garberick:
I really dont understand how asking for a correct invoice with the correct copay is such a big deal, and turned into such a mess. Its not my problem what your system can or cant do, doing right no longer exist in this world. You have proven this to me. I do not feel Im asking to much. I would think you would want to be correct. I need my balance and an invoice number t
Sincerely,
Angie
Customer Service Advocate
Enterprise Correspondence
Message Subject: Claims
JOHN
Sent: 10/13/201609:20 AM
When I receive a corrected invoice, I will pay. And yes Ive called and asked and was told corrected invoice would be sent. Lie!
JOHN GARBERICK:
Sent: 10/13/201609:03 AM
I dont care how it works. I receive wrong invoices every month. Express Scripts told me I should not be receiving theses $500.00 CoPay invoices, but its Express Scripts who lie! Express Scripts is useless. They have no idea how to d
