nancy sent a message to Saun Bruce W Van – Chief Executive Officer, Citizens Bank RBS Citizens – Email Address that said:
I received credit card and when I did a balance transfer to payoff a loan through phone the employee did not put correct loan number in to transfer to payoff the amount. He missed the number by two digits and this has caused me many trips to your bank located at Warn/Wayne Rd in Westland. Chris Crawford was helpful but seems as though your agent Victor (ahead of credit card) did not want to recognized this mistake. So now they have charged by account twice the amount of $3500.00. They did send me check in that amount, however, it shows not that I owe $7290.94 INCORRECT. Please contact me to get this handled!!! enough trips to bank and many phone calls!!!
