Frank sent a message to James E. Meyer CEO, Sirius XM Radio Inc. – email address that said:
I recently bought a new car with a trial subscription that ends 1-22-17. I set up a paid account yesterday though your help desk which was to begin after my trial subscription ended. I received an unsolicited E-Mail today from SiriusXM requesting that I choose channels for the paid plan which that was to start 1- 2017. I made those selections via the internet for those selections for your budget plan after about 35 minutes of deliberations. I requested feedback from your organization on my choices as the electronic feedback provided by your company show only 40 of the 80 choices made for your budget plan. I contacted your chat line, who ended our chat as my key punched response was not quick enough, I then click link on internet about unresolved problems. That link did not work after repeated attempts. I then called your 866 number. Unfortunately that foreign call center did not grasp my problem. They would not deviate from their script. I then asked for an American contact. I talked to your American contact, who did not have the tools to help me. This is a simple problem of providing me feedback with the channels I chose today’s for my paid subscription with your company’s records. This is a simple problem that was made into a complex problem by a system for which you are CEO. How am I to believe you can provide me quality radio service when you cannot even provide feedback on the channel selection I made today’s date?
Please contact me should you need further details, as I am sure that being a CEO sometime require a hands on approach.
I hope my first impression on your company is not a lasting one.
Frank
