Brandi sent a message to Michael J. Massey – Chief Executive Officer and President of PetSmart, Inc. – Email Address that said:
I recently brought my Yorkie in for a full groom. Bath, groom, teeth brushing, nails and a flea treatment. He had not been in you're care for even an hour and I received a call telling need to come pick him up, they didn't feel like they could service him. So I returned to pick him up and when I did I see that he was shaved only in several spots. I can't even explain the anger I felt. It's Saturday and no-one else is open and I can't take him to get his hair fixed. Not even an apology. Then they walk him through all this other dog hair to bring him out to me. This is the worse experience ever.
Please feel free to contact me This is unacceptable
