stephanie sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. that said:
I recently had an experience with your company that has precipitated my intent to change service providers and I would hope this would be of interest to you. To be as brief as possible, I had my service suspended for six months while abroad. A week before returning I called and spoke with Brian who assured me both internet and landline would be up and running upon my return;even gave me an order . NO SERVICE upon my return - neither internet nor telephone. Called twice and finally, with the help of a technician, was able to reboot my internet. Still no telephone, but an appointment (and ticket) were provided. I had been advised a representative would call prior to making the call which was scheduled for noon. By 11:00 I had heard from no one and decided to call. Was told that the ticket number had been linked to an invalid address - no one was coming to fix my phone. Would I like to have another ticket issued - guess what I said?? "NO, I will be finding another service provider." What should be of interest to you, above and beyond my dissatisfaction with service provided by your company. is that one of your employees is doing a very poor job without responsibility and continuing to draw a paycheck. And there certainly could be more than one employee linked to this situation. I thank you for listening to my complaint.
Stephanie
