Jolanta sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
I thought you may like to know how your policy of “Always Getting Better” is practiced on a day to day basis. My sister travelled on Wednesday, 20 April 2016, flight no. FR2666 after a short visit to Manchester with her 3 children. At the gate she was subjected to unhelpful and rude behaviour from one of your staff. Sadly this is not an isolated incident and surprisingly happens often on an Eastern European routes. Why this is the case I simply don't know and not wish to speculate. However, as the leading [airlines] in customer service' I think you'd like to know that the practice is still an aspiration rather than reality.