I understand Time Warner, Spectrum and Charter Net are now one company. I moved in – Thomas M Rutledge email address

Sharon Cook sent a message to Thomas M. Rutledge - Chief Executive Officer and President of Charter Communications, Inc. - Email Address that said:

I understand Time Warner, Spectrum and Charter Net are now one company. I moved in August of 2017 and was a customer of Time Warner then Spectrum. I paid my bill of $150 then received a call from Charter Net saying the bill was past due. I spoke with a representative on 9/1/17 (Michelle) who confirmed I have a credit of $150 with Time Warner and assured me she would transfer the credit to Charter. Now Charter reps are telling me that cant be done, and demanded that I pay an additional $150!!! My internet has been cut off because of this billing issue among the Charter companies. This was even after I explained that I live in Texas, where were currently in disaster mode, and work for a major airline which requires me to have home internet access. I refuse to believe that Charter reps cant contact Time Warner to confirm payment and have it transferred. This is not the type of customer service I want from a company who intends to keep my business! Former address: 4849 Haverwood Lane #608, Dallas, TX 75287, New address: 5000 Slim Ridge Road, Fort Worth TX. Email address: Sharon.cook@wnco.com

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