Lynne sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macys, Inc. – email address that said:
I used to love shopping at Macy's, now I avoid the store altogether. Here in Fort Worth, TX (Hulen Mall) , the store is a mess, shopping in the ladies department is a nightmare, everything is mixed in together like a TJ MAXX store. The clothing is not high quality anymore, Brands have been discontinued, The Petite Departmentt was taken away, No wonder your sales have dropped, my friends and coworkers all feel the same as I do. I shop at Dillards now.