Erma sent a message to James J. Murren – Chairman and CEO of MGM Resorts International – Email Address that said:
I want to thank two of your outstanding Casino Marketing Hosts at New York New York Las Vegas Hotel Casino. Mr. Corey, my amazing host, always goes out of his way to accommodate my plans when I am able to make the trip for the visit! Mr. gives his undivided attention to me... making me feel so welcomed! He went out of his way, above-and-beyond the call of duty to make sure my family had a special Thanksgiving celebration from Thursday, November 24, 2016, until our checkout on Monday, November 28, 2016. He is very thorough, checking every detail, making sure everything is in order prior to my arrival! I am a very happy guest. Please thank Mr. Bartholomew for his excellent people skills, as well as his knowledge and abilities... he is a major asset to your company!
And, I also had an extremely positive experience with another Casino Marketing Executive, Anitra. She went out of her way to check into my room arrangements; and I left her office feeling very satisfied. What a pleasant person Ms is. Kudos to her for her attention and kindness. She, too, is definitely an asset to your corporation. Because of Team Members like these two, I do not hesitate to return whenever I can. Unfortunately, I'm not able to visit as often as I would like!
Thank you for employing this caliber of Team Members!