Thomas sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
I was really looking forward to your services once BrightHouse became Spectrum, however I have met nothing but poor support. I even spoke with a rep today that didn't even know who the CEO of Charter and/or Spectrum was and told me I had to call and sit on hold for 40 mins to obtain this information.
This is my last attempt to reach out to your company as I am getting ready to change to ATT after being a longtime BrightHouse subscriber. Please contact me if you wish to retain my business.