Bill sent a message to Thomas J. Wilson – Chairman and Chief Executive Officer of The Allstate Corporation – Email Address that said:
I was recently wrongfully terminated by Aon Hewitt after 24 years of service. For many years before leaving, my job was to evaluate calls from Allstate employees for quality of our customer service representatives. Involved in this contractual obligation, Aon had penalties (25k per quarter) for the Aon representatives not reaching certain quality service deliverable metrics. I evaluated 50 calls per month and 150 per quarter with a target of 90% of those calls scoring at least 85% or higher. Missing more than 15 per quarter would have resulted in Aon paying Allstate. What I am here to report is that I was fired soon after reporting ethical concerns to my HR department because whenever I hit that 15 number, I was pulled into an office of higher ups who would state, "we are not leaving here until that penalty no longer applies." I was told to revisit any evaluation just below the 85% threshold to see if the evaluations could be changed to a mark higher and meet the contractual standards. This happened on 2 occasions where I was basically told to amend my scores to avoid the penalty. Please keep this in mind before signing a new contract with Aon as your "trusted partner". I had also reported fraudulent activity for one of our 1st clients-General Dynamics and also JCPenney. FYI that Aon will be exposed via social media and the court of public opinion will help unpack all that firms fraudulent practices. Thank you so much for your time.
