Cheryl sent a message to Edward Lampert - Chairman and CEO of Sears Holdings - Email Address that said:
I was told by your customer service department to order a lawn tractor grass bagger online and they would credit me the $69.99 delivery fee. Then they turn around and give me points back on my credit card. This is a terrible scam you have going on at Sears. And I am tired of talking to customer service reps in India and case managers in the Phillipeans. I want my money back, and the next step is contacting the Better Business Bureau.
