Michael sent a message to Andrew Wilson CEO, Electronic Arts Inc. – email address that said:
I wish my concerns would reach your desk and not an advisor. Nothing gets done and there is no further contact for an explanation of the problems that we the customer have in you pogo games ( pogo bowl ) would like to hear from you by emai. I don't trust a phone call because the way that our complaints are being handled I can't trust that its going to be Andrew on the phone. This concern has got way out of hand and your losing customers left and right.