John sent a message to Chua Sock Koong CEO, SingTel – email address that said:
I wish to complain an issue regarding the penalty imposed on my account due to downgrade of plan from combo 3 to easy mobile M plan.
Firstly before I re-contract my plan, I did call up SingTel customer 2 times to verify will there be any penalty imposed if I sign up the easy mobile M plan. Both customer care officers informed me that there will be only $200 incurred if I re-contract my plan before OCT 2016.So I just take their advice and re-contract my plan during Oct so I will not be incurred on the additional $200 incurred inside my bill.
But how come my Oct bill reflected there is a $150 penalty on downgrade my plan, I feel been mislead by the customer officers info which they did not mention to me about this clause. If I knew I would take up the L plan to prevent the penalty fee on my bill.
At the first approach if the officers inform me about the penalty issue, I willingly will take up the easy mobile L plan. Anyway I will not be paying the penalty fee due to both officers did not mention to me about the downgrade penalty fee when I approach them on the phone.
Easy mobile only can be done online so there must be some display error to prompt us the penalty fee imposed if I select the wrong plan for re-contract.
Lastly hope the management will look into this matter and resolve an alternative solution for me. Please fill free to contact me for any enquires.
Thanks
Regards,
john
