Giovanni Falco sent a message to Edward W. Stack - Chairman and Chief Executive Officer of Dicks Sporting Goods - Email Address that said:
I wish to express my deep dissatisfaction with Dicks Sporting goods on my most recent purchases.
My first purchase about a month ago, I ordered a pair of indoor soccer shoes, when they arrived, they were a little small. I took them to my local dealer and they didnt have a substitute. I asked for a refund and they said, sorry you have to wait, nothing I can do for you.
I waited and then got my credit. I then ordered the proper size, which happened to cost and additional $15.00. Placed the order. Waited almost 2 weeks only to find out that the website is having issues, cannot fulfill my order, etc. and that I was going to be credited that amount plus and additional $50.00 for the inconvience.
Yet, here we are almost an entire week or so later after that, I am still waiting on my refund. Dicks Sporting Goods had No problem taking my hard earned money right away, but good luck trying to get it back when I had absolutely nothing to do with the disruption.
I have been coaching soccer for over 25 years and provide services to many teams at the youth level, high schools and I always encourage them to go to Dicks for there equipment. I am beginning to re-think that.
Not sure if this will actually make it to your desk, but figured it cant hurt since the retailer is useless at this point!!!!