Esther sent a message to Chua Sock Koong CEO, SingTel that said:
I with singtel almost 30 yrs, I had a very very very very very bad experience with your Customer Service Management staff, he is a manager. During my conversation with him for the re-contract of my plan. When he called on 11 Jan , I was at a Medical Centre. I was in the process of going in for the X-ray when he called. I asked him to call me later as I was going in for X-ray and he replied me "No". He said he is not going to call me back. I spoke to him for awhile and he mentioned $100 voucher and a 3 months waiver. Then the nurse called me to hurry up and I had no choice but said "ok deal". 2-3 weeks later, I called Singtel again to confirm again because I was going to Hello shop for re-contract and this time a staff name Ron spoke to me, he retrieved back the conversation I had with the manager before and I recorded it down. He told me the promise is 2 months waiver. I had asked a few of my friends and family members to listen to the recorder and all of them heard was a 3 months waivers. A few of my friends also commented that Singtel's service is getting worse and worse. Some of them already changed operator and advise me to do so. The conversation was recorded and this so call Mr Ron insisted he is hearing 2 months. How can a staff Manager with this type of attitudes can lead a good team? My question is, during the first call when I was in the process of going for an X-ray, why was I not allowed to ask your staff to give a call back to me? Is it Singtel's rules and regulations? And the second conversation with your AngMo Mr Ron was disgusting. How can he insisted 2 months when the recorded conversation was 3 months? Or Singtel's English is of different version? He promise to get back to me in 3 day time, still now almost 2 weeks no once call me regarding abt the complaint.
