John sent a message to Doug McMillon – President and Chief Executive Officer of Walmart Stores, Inc. – Email Address that said:
I would just like to let you know just how poorly I was treated by Walmart's customer service when I called to inquire about a transaction that was cancelled by Walmart when I ordered a cell phone online through walmart.com is a $82 transaction that I'm still waiting on my money back it says it's been I have a 10 day hold on it I called customer service they said they put an immediate rush on it this was 5 days ago I'm still waiting for my money because the money was in there for them to take out there was no reason for the trip to cancel transaction I originally ordered it order the cell phone and a phone card earlier in the day it was cancelled and then but the and the money was replaced back on my card right away within the same minute the second time once I realized the order was cancelled I thought it was my fault I thought I messed something up and the money was taken out of my account and placed on 10-day hold and I still haven't seen my money I'm unemployed right now I'm working with unemployment checks right now that money I had taking out of my account and not replaced I had to spend extra money that I didn't have on groceries and still had to go somewhere else to buy what I needed to buy because Walmart cancelled my order and when I called customer service I talked to one nice lady and then the next two ladies hung up on me on customer service and they refused it work with me until I was agitated and they started asking me pointless questions like and treated me like I did something wrong and I was the stupid one here but all I want is my money back right away because there's no reason that my money is being on a 10-day hold for something I'm not even getting because Walmart has cancelled the order not me thank you
