Perry sent a message to Doug McMillon – President and Chief Executive Officer of Walmart Stores, Inc. – Email Address that said:
I would like to bring to your attention the experience I had at your Walmart Store in Alcoa,Tn 1030 Hunters Crossing, Alcoa, Tn 37701. I bought an item on Walmart.com it was not the item that we thought it was,so I took it to this Store for a refund. I was told by, not only by the associate in Customer Service, but also by the Manager on duty, that I would have to return it to the Store that I picked it up at, which was at 2410 Us Highway 411 S Maryville TN , 37801. I have never had such a bad experience, as I had at this Store in Alcoa,Tn. I had to go " OUT " of my way to return an item that was with Walmart ! I will not be returning to this Store I will for sure tell others of this experience. What a waste of time gas.