Danielle sent a message to Darren R. Huston President and Chief Executive Officer of The Priceline Group Email Address that said:
I would like to bring to your attention the horrendous "customer service" your company provides to your customers, although a simple online search of Priceline reviews would have already made you aware of it. However, my issue, since I got absolutely no where with your "management" person, is an issue that could have been easily rectified, but the robots that are your customer service apparently do not know how to do their job correctly. I made a reservation through Priceline for a rental car, and was charged twice. I called Priceline to have this corrected, and was told their policy is to cancel the "second reservation" even though the "first" one reflected my first name twice instead of first and last name. When I pointed this out to the woman, she said sorry you'll have to cancel it and rebook and that I would be charged a $26 cancellation fee, for PRICELINE'S mistake. She said she cannot simply correct the two first names, which any reasonable person would be able to do. I asked to speak with a manager, and was transferred to Elena (#5260174), who was just as useless as the first representative and even attempted to tell me I just didn't remember making the first reservation seconds before the "second" one was charged to my account. She robotically repeated that Priceline canât change the reservation even though it was clearly their mistake, and then attempted to say that I requested that Priceline cancel the âsecondâ reservation slip that came in so itâs my fault they picked the wrong name. I told her I DID NOT tell them which one to cancel as I hadn't looked at either confirmation email yet, as I first saw my account was charged twice and I was calling to make sure they returned the duplicate charge to my account. She then responded WELL IT'S OUR POLICY TO CANCEL THE SECOND RESERVATION I quickly called her out on the fact that just prior to saying the policy she had lied to me trying to say I chose which one to cancel when in fact she herself just said what the "policy" is proving that Priceline chose to cancel the "second" one. For such a minor issue that doesn't take any kind of degree t know what to do, your customer service could not figure out how to take out two first names and insert the correct last name - Danielle Weber, not Danielle Danielle after it had already attempted top charge me twice, they now want to charge me $26 to cancel a reservation just to rebook it again because PRICELINE CANNOT fix their simple mistake.
I'm sure the local news stations would love to do a report on the rampant double billing, then its charging people $26 cancellation fees for Priceline's internal errors - very big scam, which seems to be happening to a lot of people.
