John sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
I would like to commend the store manager at the Seminole Town Center J.C. Penny(Florida). Mr. Patrick stepped in when we were having a delivery issue and resolved it in a day. The extra effort Mr. put in for us was greatly appreciated and we will return to his store for future purchases. We know you are busy, but we just wanted you to know this.