Charles sent a message to Scott Greenstein , president and chief content officer of Sirius XM Radio Email Address that said:
I would like to take a moment to compliment one of your employees. We spoke to employee Mia Maria this evening. She was so very helpful with our concerns and very knowledgable. Your company is very lucky to have her.
We were on the brink of canceling service due to a very bad experience with another employee
Sincerely, Charles
