Cristina sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
I would like you to pull if possible the conversation I had today 7/26/2016 at 1:41 pm with Pam, supposedly in charge of the customer service/billing department. She was rude and patronizing. I being calling since March 2016 with the same issue and I am getting different stories every time. it's not about the $5.00 extra discount that I was promised when i signed up for a total monthly bill of $31.41 with tax and discounts. it's about how unprofessional and rude and don't know how to handle customers and that no matter what once you signed up with them you don't matter. they are handling you how ever they want and discharge you how ever they want. is this how a business is build. you do have good prices and i have been an customer from 1996 but beside the price I want appreciation and i want good customer service especially that i was the nice one and your rep Pam that did not want to tell me if she is a supervisor or manager had no skills what so ever. it's a shame to have people go to other places just because this. everyone i know complain about same thing. Rude and inexperienced people that don't know or don't want to do their job. Please if there is a way to pull the conversation i would like for you to hear this lady Pam how she talked to me.
Thank you,
Cristina
