David sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
Mr. Post:
If have been a business customer for over 30 years at the above telephone number. I am in the process of expanding my office which includes the expansion of my telephone system. However, that has no impact on the current problem.
As of about 30 minutes ago my entire phone system has gone down (no work currently being done on my system). I called to report this trouble and was advised that since I have an order pending to expand my service they cannot provide me any assistance today. They also could not tell me whether the problem was an area wide problem or was limited to my phone. The end result was that, according to the service department, I simply have to wait for a service technician to show up tomorrow and be without phone service in a very busy office for the remainder of the day.
Not only did the person who took my call not provide any assistance, she made no effort to place me with someone who could.
Frankly, I find totally unacceptable. I can assure you
if my staff provided my clients with the service that I was provided from yours, I would not be in business of very long at all. Of course, if my clients can't reach me by phone, that may be the case anyway.
David
