Denis sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
I'm a new Charter Communications customer. I wanted you know that when I signed up, I was charged $14000 (yes, fourteen thousand) on my credit card and customer service has been unable to resolve this 2 weeks after the charge. I am now over the limit on my credit card and all my other payments are being rejected. I cannot seem to get this resolved after multiple calls.....and am already regretting choosing Charter. I wonder if someone from your office will ever bother to respond.
