Carole sent a message to Jane Fraser CEO, CitiMortgage – email address that said:
I'm experiencing some hardship right now with some health issues. I'm afraid that will be forced to retired soon, which will reduce my monthly income to less than $1000. AS you can see, as a loyal customer, I've been trying to keep up with my mortgage payment by myself since my husband passed away 6 years ago on December 2, 2010. i was wondering if you would be king enough to accept my $15000.00 insurance inheritance as a payoff for my mortgage balance. I hope to benefit from your compassion by hearing from you soon. Thanks in advance for your understanding. Carole
