Jeanette sent a message to James McCann – CEO, 1-800-FLOWERS – Email Address that said:
I'm very upset about the service I received from your company. I ordered some flowers for a funeral and the order was wrong completely not what I paid for. I called and asked for a refund and was lied to by Anthony (Supervisor) and given the run around. Now because of my emotional distress I'm going to sue your company! unless they give me a full refund and apologize for screwing up and treating there customer poorly.