Alhadid sent a message to Chua Sock Koong CEO, SingTel that said:
I'M WRITING IN TO DEMAND A WAIVER FROM EXCESS MOBILE DATA USAGE FOR ME AND MY FAMILY MEMBER DURING A PERIOD OF BAD SERVICE. DUE TO DIFFERENT ANSWERS GIVEN TO ME AND THE FORMER OWNER OF THE SERVICE, MY FAMILY MEMBERS AND I WERE NOT HAVING ANY SERVICE IN MY CURRENT ADDRESS FOR ABOUT 2 WEEKS. FIBRE BUNDLE SIDE HAS OFFERED TO WAIVE OFF 2 WEEKS CHARGE FOR THE BUNDLE. HOWEVER, I DEMAND TO HAVE A WAIVER FOR THE EXCESS MOBILE DATA USED WITHIN THE PERIOD AS WELL. NOT ONLY FOR MY DATA BUT MY FAMILY MEMBERS AS WELL. IT IS NOT FAIR FOR MY FAMILY AND I TO PAY THE EXCESS DATA WHEN THE FAULT IS ON YOUR SIDE. I'M EXPECTING AN ANSWER FROM YOUR GUYS SOON.
THESE ARE THE CUSTOMERS AFFECTED.
