Sandra sent a message to Joseph M. Rigby – Pepco Holdings – CEO Email Address that said:
In August 2015, I became a Pepco customer. Since then, I have been very dissatisfied with the services I have received thus far from Pepco. When I moved into my property, I called Pepco to start new services. For six months, I never received a bill from Pepco. On a monthly basis, I called Pepco to inquire about my bill, but nothing was ever resolved. Six months later, I receive a bill for $2000 or more. Immediately I called Pepco and with after speaking to several representatives to discuss this bill, I was told that the meter could not be found at the property, a new meter was installed in April 2015 and a new meter was installed in October 2015, and there were issues with my account, etc. I was not happy with these answers. Pepco offered payment arrangements that I could not afford. Going forward, this matter has not been resolved and I have received a cut off notice for non payment. Additionally, I have reached out to the previous owner of the home I am currently residing to inquire about her services with Pepco. The previous owners mentioned issues they had with Pepco such as receiving large electric bills. I talked to my neighbor who has experience large electric bills in the past. Is this ongoing with Pepco and is this the type of service I will have to deal with while living in this property. Thanks, Sandra
