Cathy Pitkin sent a message to Craig Menear - Chairman, CEO and President of The Home Depot email address that said:
In June of this year, I purchased a KitchenAid SS frig (model KRFC300Ess01) at Home Depot in Portland. Within a week I had ice issues in the freezer. One time there was so much ice in the freezer that it started banging loudly. When that stopped, the banging continued under the kitchen sink. Apparently I had a water hammer which would last 1 minute and 15 seconds - every minute. The continual noise was unbearable. Twice I turned off the water to the house and opened all the valves. The second time it worked. However, it caused a problem with the downstairs toliet which continues to run. Ill call the plumber when I know this issue is resolved. To date, I have had 4 visits from the Appliance and Refrigeration Hospital, the last being today. The tech seems capable but I think he is trying to fix something that is not fixable. Within an hour of todays visit, the ice issue resumed. When I called Whirlpool/Maytag July 27, their only offer was an additional 6 months warranty, which I refused, requesting instead a replacement, which they refused. According to Paul, a manager at Portland HD, they will only replace the frig if they have to replace THE SAME PART 3x. In the 4 visits, the gasket has been replaced once and a bracket for the freezer drawer once. If I wait until a part is replaced 3x, by then my warranty will have expired. Today the tech said I may need a new freezer door which he says will take 8 weeks to get and also said that there have been a lot of problems with freezer drawers on these models - including the replacement freezer drawers.
I feel I have put up with this situation long enough - over 2 months, with no resolution in sight. I cannot use the freezer which is an inconvenience. I am requesting a replacement frig but a model that does not have the inherent problems of this one. Home Depot is continuing to market this lemon of a refrigerator and continuing to provide replacement freezer drawers that are apparently also lemons.