Albert sent a message to Chua Sock Koong CEO, SingTel that said:
Installed fiber on 23 mar 2016 10am. Fiber stopped working since 24 Mar 2016 9pm. Called singtel customer service on 25 mar 2016 930am. Was told asked to try this try that check this check that and none working. Say can only send technical support down on Monday. By then SLA already failed achieving only 20% uptime since installed.
Told tech support this kind of service is not acceptable as a new subscriber. Requested to speak to manager. Tech support day manager not in yet, will call back ASAP.
Manager only baked back at 1930. (not sure if 9hr to call back consider as reasonable ASAP?) But I missed the call. So called back at 8pm. Tech support say they have done their best, on site service stayed firmed on Monday. Asked to speak to manager again. (till now still had not spoken to manager yet) tech support day will get him to call back ASAP.
Let's see when will they call back this time.
If I were singtel, will get manager to call back within 30min and send on site the next day. I think I deserved a month waiver for such lousy service)
