Santanu sent a message to Akio Toyoda President and CEO, Toyota Motor Corporation – email address that said:
It is been 3 weeks, my car is with DSK Toyota, India. The dashboard and CD player is damaged by the service center however there is no update provided to me so far. I am not even sure whether the car is even father damaged.
I have been promised by your customer care representative that this case is escalated to Toyota India Sr. mgmt, however there is no update so far. After being a loyal customer of Toyota for 8 years, I never expect such response from Toyota. Now I completely lost faith and I am being forced to start writing in social media and may be I will take this to consumer forum court by next week
Expecting immediate response from Toyota Sr. management.
