Marta Lipka sent a message to James Dolan that said:
Dear Mr. Goei,
I was recently a customer of Suddenlink. Due to moving, I cancelled the service. I was given an address to return the equipment. I traveled to that location to find out that the store is no longer in service. I was given a 2nd address by Suddenlink customer service. It was located 2 hours away from my home. I took a day off from work, traveled to the location to find out that it was closed as well. I spoke with Shaquelle, your customer service rep today who told me that I need to check your website to find another open store to drop the equipment off. He refused to help me over the phone, I asked for a shipping label sent to me, however Shaquelle refused. I asked Shaquelle for his supervisor's name. He said he couldn't release it. I asked to speak with his supervisor, however Shaquelle stated his supervisor wasn't available. I asked to hold. Shaquelle stated I'm not allowed to hold and hung up the phone. I called 844-334-6501 back several times, however after being on hold for 20 mins, the calls were disconnected. I am at a loss. Suddenlink charged me $500 for the equipment that I'm trying to return and traveled to 2 different stores Suddenlink sent me which were closed. What do I do? Someone needs to help. My account number is 07709-189010-02-0. If this is not resolved, I'll have my anchor friend on local news cover my story. I'm extremely dissatisfied with the level of service provided.