Joan Hinkley sent a message to James Dolan that said:
For some time we have tried to clarify our account and the last time we tried it was stated it was taken care of - meaning we are being double billed. CLEARLY NOT SOMETHING WE APPROVE OF NOR WILL TOLERATE. We keep being double billed.
We need to discuss this with a VP of sales and /or marketing as we have tried with your "lower" team and they do not even ask relevant question.
Training required and do not have a supervisor call, as they too need some training. The last person we visited with was Latoya, who really was out to lunch.
PLEASE CONTACT US SO WE CAN MOVE FORWARD.
Joan Hinkley
