DONA LYTTLE sent a message to James Dolan that said:
I have never experienced such poor service from one company. Each time I have reached out to your company to have something changed, it requires me calling Optimum Customer Service and speaking with a Supervisor before it gets corrected. I spoke with a Customer Service representative on September 4th at 6:25pm requesting a change in service. I received my bill and it has not changed. So now I have to call back again and speak with a Supervisor to get this issue resolved. For this reason I will be dropping my account with your company. I do hope that at some point your Human Resources company will pay closer attention to the people being hired and the training they receive.