Janet Jones sent a message to James Dolan that said:
My hope is that this email finds its way to you. I am a Suddenlink customer in Princeton, WV, and have been for over 34 years.
I terminated my cable service in the spring due to signal problems without resolution.
Now I am enduring the same problems with my INTERNET service having had two visits by technicians over the past several months with no resolution to my problem.
I am a senior citizen and work remotely. Several days this past week, I was unable to log in at the appropriate time. Imagine if that happened to you at this late stage in life.
I am livid and don't know where to turn. Another technician is scheduled to arrive here on Wednesday. I have no confidence that he will resolve my issue. No one at Suddenlink really cares anymore.
I have considered contacting the Better Business Bureau, Governor Justice's office, or our attorney general, anyone who will listen.
I will not go away. This is now a matter of principal with me, and you will hear my name again. I promise.
Thank you very much for your valuable time.